Refund Policy

1. Free Trial

VertoCA offers a 14-day free trial for all new firms. No credit card is required to start the trial. We encourage all users to fully explore the platform during this period before committing to a paid subscription.

2. No Refunds

Once a paid subscription (Monthly or Yearly) is activated, we **do not offer refunds** for the current billing period. This applies to both initial payments and renewals.

This "no refund" policy exists because the 14-day free trial provides ample opportunity to evaluate the platform's suitability for your firm.

3. Cancellation

You may cancel your subscription at any time through the Admin Billing settings. Upon cancellation, your portal will remain active until the end of the current paid billing cycle, after which it will be deactivated.

4. Exceptions

In rare cases of technical failure on our part that prevents you from accessing the service for an extended period (greater than 48 hours), we may, at our sole discretion, issue a prorated credit or refund.

5. Contact Billing

For any billing-related inquiries, please contact our finance team:

Email: billing@vertoca.com